VPSMakers Privacy Policy

VPSMakers respects the privacy of its customers and website visitors.

This Privacy Policy explains what personal information VPSMakers collects, how that information is used, when it may be shared, how it is protected, and what privacy rights may be available to you.

This Privacy Policy applies to the VPSMakers website, customer accounts, billing system, VPS and RDP services, support communications, and other services provided under the VPSMakers brand.

About VPSMakers

Brand: VPSMakers

Website: https://vpsmakers.com

VPSMakers provides self-managed Virtual Private Servers (VPS), RDP services, MikroTik VPS services, and related hosting infrastructure.

For privacy-related questions or requests, you may contact:

Privacy and Support: support@vpsmakers.com

Information We Collect

The information we collect depends on how you interact with VPSMakers and which services you use.

Account and Contact Information

When you create an account, place an order, or communicate with VPSMakers, we may collect information such as:

• name
• email address
• account username
• authentication and account information
• billing address
• company information, where provided
• VAT or tax identification information, where applicable
• order and service information
• support tickets and communications
• files or information you voluntarily provide to VPSMakers Support

Customers are responsible for ensuring that the information associated with their account is accurate and up to date.

Billing and Transaction Information

VPSMakers maintains billing and transaction records necessary to manage customer accounts, orders, invoices, refunds, renewals, payment disputes, and service provisioning.

This may include:

• invoice information
• transaction identifiers
• payment status
• payment method type
•  billing information
• refund information
• service and order references
• information received from the applicable payment provider

VPSMakers does not store full credit or debit card numbers when payment processing is handled by Paddle or another external payment provider.

Payments Processed by Paddle

Where available at checkout, credit or debit card, PayPal, Apple Pay, and Google Pay payments offered by VPSMakers are processed through Paddle.

For transactions processed through Paddle, Paddle acts as an authorized reseller and Merchant of Record.

Paddle independently collects and processes personal information required to complete the transaction, manage payment processing, prevent fraud, comply with applicable legal requirements, and provide buyer-facing payment services.

Paddle and VPSMakers may each process certain customer information for their respective purposes in connection with the transaction.

VPSMakers may receive information from Paddle that is reasonably necessary to:

• identify the customer and order
• provision the purchased service
• maintain billing records
• provide customer support
• process or assist with refunds
• prevent and investigate fraud
• investigate payment disputes or chargebacks
• comply with applicable legal obligations

Paddle processes personal information according to its own Privacy Notice and applicable terms.

Customers should review Paddle’s Privacy Notice when completing a Paddle transaction.

Cryptocurrency Payments

Cryptocurrency payments are processed separately from Paddle through supported cryptocurrency payment services.

For cryptocurrency payments, VPSMakers may process information such as:

• transaction ID or transaction hash
• cryptocurrency and blockchain network used
• payment amount
• payment status
• invoice or order reference
• other information necessary to identify or verify the payment

Blockchain transactions may be publicly visible on the applicable blockchain.

VPSMakers does not control information that is publicly recorded on a blockchain.

Identity Verification and Payment Ownership Checks

VPSMakers does not require identity verification for every transaction.

However, additional identity or payment-ownership verification may be requested where reasonably necessary for:

• suspected fraud
• suspicious or high-risk transactions
• confirming that a customer is authorized to use a payment method
• investigating unauthorized-payment reports
• handling chargebacks or payment disputes
• account security
• legal or regulatory compliance

Verification may be performed manually by the VPSMakers team.

Information requested for verification may include identification documents or other information reasonably necessary to establish the identity of the customer or ownership of the payment method.

Retention of Verification Documents

Identity documents submitted directly to VPSMakers for verification are used only for the applicable verification, security, fraud-prevention, or dispute-review purpose.

Where verification is successfully completed, verification documents are normally deleted within approximately three days after the review is completed.

Where verification cannot be completed and the transaction or order is rejected, the submitted verification documents are deleted after the verification and refund or payment-review process has been resolved.

Where there is evidence of suspected fraud, unauthorized payment activity, or a payment dispute, limited information reasonably necessary for investigating or reporting the matter may be shared with Paddle, the relevant payment provider, bank, card issuer, or other appropriate party before the verification information is deleted.

VPSMakers does not use identity documents submitted for verification for advertising or marketing purposes.

Technical, Security, and Usage Information

When you use the VPSMakers website, customer account, or services, certain technical information may be generated or collected.

This may include:

• IP addresses
• browser and device information
• operating system information
• login timestamps
• account access information
• website or customer-area session information
• error and diagnostic information
• security logs
• abuse-related records
• server and network-related technical information
• information associated with attempts to access or use VPSMakers systems

This information may be used to operate and secure VPSMakers services, detect abuse, troubleshoot technical problems, prevent fraud, and protect customers and infrastructure.

Information Stored on Customer VPS and RDP Services

VPSMakers provides self-managed server infrastructure.

VPSMakers does not routinely access, inspect, monitor, or review the contents stored inside customer VPS or RDP services.

VPSMakers does not normally possess the customer’s operating-system login password or other credentials required to access the contents of a self-managed server.

If a customer requests technical support for an issue that requires access inside the server, the customer may voluntarily provide login credentials to VPSMakers Support.

Where such credentials are provided, VPSMakers may access the affected server only as reasonably necessary to investigate or assist with the customer’s support request.

Customers are encouraged to change any credential shared with VPSMakers Support after the support request has been completed.

Where an abuse or security complaint relates to a customer service, VPSMakers may restrict or suspend the affected service and request that the customer investigate, remove the problematic content or software, or reinstall the service where appropriate.

VPSMakers may process technical network, account, and security information associated with the service even where VPSMakers does not access the contents of the customer’s server.

How We Use Personal Information

VPSMakers may use personal information for purposes including:

• creating and managing customer accounts
• processing orders
• provisioning VPS and RDP services
• maintaining invoices and billing records
• confirming payments
• processing refunds
• providing technical and customer support
• sending service-related communications
• maintaining the security and reliability of VPSMakers systems
• detecting and preventing fraud
• investigating suspicious payments
• investigating abuse and security incidents
• responding to payment disputes and chargebacks
• enforcing the VPSMakers Terms of Service and Acceptable Use Policy
• preventing unauthorized access
• maintaining operational records
• complying with legal obligations
• responding to valid legal requests

VPSMakers does not sell or rent personal information to third parties.

Legal Bases for Processing

Where applicable privacy law requires a legal basis for processing personal information, VPSMakers may rely on one or more of the following bases:

Performance of a Contract

We process information where necessary to provide services requested by the customer, including account creation, order processing, service provisioning, billing, support, and refunds.

Legitimate Interests

We may process information where reasonably necessary for legitimate operational purposes, including:

• fraud prevention
• network and service security
• abuse prevention
• troubleshooting
• maintaining business records
• protecting VPSMakers infrastructure
• investigating disputes
• enforcing our Terms and policies

Where applicable, these interests are balanced against the privacy rights and interests of the individual.

Legal Obligations

We may process or retain information where reasonably necessary to comply with applicable laws, regulations, court orders, sanctions requirements, or other valid legal obligations.

Consent

Where required, we may rely on consent for a particular processing activity.

Where processing is based on consent, you may withdraw that consent where permitted by applicable law.

How We Share Information

VPSMakers may share personal information only where reasonably necessary for operating the service, processing payments, protecting VPSMakers or its customers, investigating fraud or abuse, or complying with legal obligations.

Recipients may include:

• Paddle, for Paddle-processed transactions;
• WHMCS and systems used to operate customer accounts and billing;
• payment providers
• cryptocurrency payment providers
• hosting and infrastructure providers
• network providers
• email and notification providers
• security and fraud-prevention providers
• banks and card issuers in connection with payment disputes or suspected fraud
• professional advisers where reasonably necessary
• governmental, regulatory, judicial, or law-enforcement authorities where disclosure is legally required

We do not sell or rent customer personal information.

WHMCS and Customer Account Records

VPSMakers uses WHMCS to manage customer accounts, services, invoices, transactions, support communications, and related operational records.

Information stored in the VPSMakers billing and customer-management system may include:

• customer account information
• contact information
• service history
• invoices
• transaction records
• refund records
• support tickets
• service-related communications
• security records
• abuse-related information

Data Retention

Different types of information are retained for different periods depending on their purpose.

Identity Verification Documents

Verification documents submitted directly to VPSMakers are retained only temporarily as described in the Identity Verification section of this Privacy Policy.

Account, Billing, Transaction, and Support Records

VPSMakers currently retains core account, invoice, billing, transaction, support-ticket, service-history, security, and related WHMCS records on an ongoing basis.

These records are maintained for purposes including:

• account administration
• billing history
• service history
• fraud prevention
• security
• dispute and chargeback handling
• abuse investigation
• operational record keeping

VPSMakers may delete, anonymize, or otherwise limit retained information when it is no longer reasonably necessary or when required by applicable law.

Certain information may need to be retained even after an account or service is closed where necessary for fraud prevention, payment disputes, legal obligations, security, or record-keeping purposes.

Data Security

VPSMakers uses reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Measures may include:

• access controls
• authentication controls
• limited administrative access
• network security controls
• security monitoring
• other measures appropriate to the systems and information involved

However, no website, online service, network, or storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their own VPSMakers account credentials and the security of their self-managed servers.

Cookies and Similar Technologies

VPSMakers may use cookies and similar technologies that are necessary for functions such as:

• account login
• session management
• security
• shopping-cart or ordering functionality
• remembering required website preferences

VPSMakers does not currently intentionally use advertising or behavioral-tracking cookies on the public website.

Third-party services, including payment providers, may use their own cookies or similar technologies when you interact with their services.

Those third parties control their own cookies according to their own privacy and cookie policies.

If VPSMakers introduces analytics, advertising, or other non-essential tracking technologies in the future, this Privacy Policy and any required cookie-consent mechanisms will be updated where necessary.

Disabling essential cookies may prevent certain website or customer-account functions from operating correctly.

International Data Processing

VPSMakers services, infrastructure providers, payment providers, customer-management systems, and other service providers may operate in different countries.

As a result, personal information may be processed or stored outside the country in which the customer resides.

Where applicable law requires specific safeguards for international transfers, VPSMakers will take reasonable steps to use appropriate safeguards or rely on another lawful transfer mechanism.

Third-party providers such as Paddle may independently process and transfer information according to their own privacy notices and legal obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

• request access to personal information
• request correction of inaccurate information
• request deletion of eligible information
• request restriction of certain processing
• object to certain processing
• withdraw consent where processing is based on consent
• request portability of eligible information
• make a complaint to an applicable data-protection or supervisory authority

These rights are not absolute and may be limited where VPSMakers is required or permitted to retain information for legal, security, fraud-prevention, billing, dispute-resolution, or other legitimate purposes.

To make a privacy request, contact:

support@vpsmakers.com

VPSMakers may request reasonable verification before acting on a privacy request in order to protect customer information from unauthorized disclosure or deletion.

Legal Requests

VPSMakers may preserve, disclose, or otherwise process information where reasonably necessary to comply with a valid legal request, court order, regulatory requirement, applicable law, or other binding legal obligation.

Where legally permitted, VPSMakers may review the validity and scope of such requests before responding.

Third-Party Websites and Services

The VPSMakers website may contain links to third-party websites or services.

VPSMakers is not responsible for the privacy practices, security, content, or policies of third-party websites and services.

Customers should review the privacy information provided by the applicable third party before providing personal information to that service.

Changes to This Privacy Policy

VPSMakers may update this Privacy Policy from time to time to reflect changes to:

• services
• payment methods
• technology
• security practices
• third-party providers
• legal requirements
• business practices

The updated Privacy Policy will be published on the VPSMakers website and the “Last Updated” date will be revised.

Where required by applicable law, additional notice or consent may be provided for material changes.

Contact Us

For questions about this Privacy Policy or to submit a privacy-related request, contact:

Privacy and General Support: support@vpsmakers.com

Billing and Payment Questions: billing@vpsmakers.com

Abuse and Security Reports: abuse@vpsmakers.com