These Terms of Service (“Terms”) govern your use of the website, accounts, Virtual Private Servers (VPS), Remote Desktop (RDP) services, MikroTik VPS services, and other hosting or infrastructure services provided under the VPSMakers brand.
By creating an account, placing an order, making a payment, or using any VPSMakers service, you agree to these Terms of Service, our Refund Policy, Privacy Policy, and Acceptable Use Policy (AUP).
If you use VPSMakers services on behalf of a business, organization, or another person, you confirm that you are authorized to act on their behalf and accept these Terms.
About VPSMakers
VPSMakers is an online hosting brand that provides self-managed Virtual Private Servers (VPS), RDP services, MikroTik VPS services, and related hosting infrastructure.
Available products, operating systems, server locations, resources, pricing, payment methods, and features may vary depending on the service and location selected during the ordering process.
Account and Customer Information
Customers must provide accurate, current, and complete information when creating an account, placing an order, or completing payment verification.
Customers are responsible for keeping their account credentials secure and for activities performed through their account.
You must notify VPSMakers as soon as reasonably possible if you believe your account has been accessed or used without your authorization.
VPSMakers may request additional information or identity verification where reasonably necessary for:
- payment ownership verification
- fraud prevention
- suspicious transaction review
- chargeback or payment dispute investigation
- account security
- abuse investigations
- legal or regulatory compliance
Where payment verification is requested, VPSMakers may ask the customer to provide information reasonably necessary to confirm that the customer is authorized to use the applicable payment method.
If required verification cannot be completed, VPSMakers may refuse or cancel the order and, where applicable, return the payment in accordance with the applicable payment method, payment provider rules, and Refund Policy.
Additional information about how personal information and verification data are handled is provided in our Privacy Policy.
Orders and Service Activation
Services are activated after successful payment and completion of any required payment or identity verification.
Most VPSMakers services are typically deployed in about 5 minutes after successful payment and any required verification.
Deployment may take longer during periods of high order volume, manual review, payment verification, infrastructure maintenance, limited resource availability, or other operational circumstances.
Any deployment time shown on the VPSMakers website is an estimate unless expressly stated otherwise.
Login credentials and service information are normally sent to the email address associated with the customer’s VPSMakers account.
Customers are responsible for ensuring that their registered email address is accurate and accessible.
Self-Managed Services and Customer Responsibility
VPSMakers VPS and RDP services are self-managed. Unless explicitly stated otherwise in the applicable service description.
Customers are responsible for the operating system and software running inside their services, including:
- applications
- websites
- scripts
- databases
- user accounts
- passwords
- firewall configuration
- software updates
- application security
- other customer-installed or customer-configured software
VPSMakers technical support may assist with infrastructure-related matters such as deployment, server connectivity, networking, reinstallations, and basic troubleshooting.
VPSMakers does not undertake ongoing administration or management of customer applications, websites, software, databases, or operating-system configurations unless expressly agreed otherwise.
Support Access to Customer Servers
VPSMakers does not routinely access, inspect, or manage the contents of customer VPS or RDP services.
If a customer requests technical assistance for an issue that requires access inside the server, the customer may voluntarily provide temporary login credentials to VPSMakers Support.
By providing such credentials for a support request, the customer authorizes VPSMakers Support to access the affected service only as reasonably necessary to investigate or assist with that request.
Customers are encouraged to change any password or credential provided to support after the support request has been completed.Operating System and Software
VPSMakers may provide operating-system images, control panels, networking software, or other third-party software as part of certain services.
Customers are responsible for complying with all applicable third-party software licenses and terms.
VPSMakers does not guarantee that every third-party application or software package will be compatible with every VPS configuration.
Windows Operating Systems
Where Windows is offered as an operating-system option, VPSMakers provides the server infrastructure and the applicable Windows installation.
A commercial Microsoft Windows license is not included with the VPS unless expressly stated otherwise.
Windows installations supplied by VPSMakers are provided in an unactivated state unless expressly stated otherwise. Customers who require activation are responsible for obtaining and using an appropriate valid Microsoft license.
VPSMakers does not sell standalone Microsoft software licenses.
Availability of specific Windows editions and versions may vary by service.
MikroTik and RouterOS
MikroTik VPS services provide a virtualized RouterOS/CHR environment where available.
Customers are responsible for using MikroTik and RouterOS in accordance with applicable licensing terms and for ensuring that their configuration and use comply with the VPSMakers Acceptable Use Policy.
Availability of particular RouterOS versions, features, packages, or licensing configurations may vary.
Network and IP Addresses
VPSMakers VPS and RDP services currently include one dedicated public IPv4 address unless otherwise stated on the applicable service page.
IP addresses are assigned for use with the service and do not become the property of the customer.
VPSMakers or its infrastructure providers may replace, reassign, restrict, or change an IP address where reasonably necessary due to:
- network changes
- infrastructure changes
- abuse
- security incidents
- provider requirements
- IP reputation concerns
- legal requirements
- other operational circumstances
Additional IP addresses may be available for certain services subject to availability and applicable requirements.
VPSMakers does not guarantee that an assigned IP address has never been used previously or has any particular third-party reputation status.
Certain ports or network services may be restricted depending on the server location, infrastructure provider, security requirements, or abuse history.
Access to SMTP port 25 is not guaranteed.
Billing and Manual Renewal
Customers are responsible for paying invoices by their stated due dates.
VPSMakers services do not currently renew automatically.
Customers must manually pay each renewal invoice before its due date to continue using the service.
Receiving a renewal reminder, having a saved payment method, or having previously used a particular payment method does not remove the customer’s responsibility to renew the service on time.
VPSMakers may send renewal reminders to the email address associated with the customer’s account. Failure to receive a reminder does not extend the payment deadline.
Suspension for Non-Payment and Service Termination
If a renewal invoice remains unpaid when it becomes due, the affected service may be suspended.
After suspension for non-payment, VPSMakers will normally retain the suspended service and its assigned IP address for up to 5 days.
During this retention period, the IP address remains allocated to the suspended service and is not intentionally reassigned to another customer.
If the service remains unpaid after the 5-day retention period, VPSMakers may permanently terminate the service.
Once a service is terminated:
- the server and its data may be permanently deleted
- the previous data cannot be restored
- the previous IP address is not guaranteed to remain available
- payment after termination does not restore the terminated server
A customer who wants service again after termination must place a new order. The newly deployed service will normally receive a new IP address and will not contain data from the terminated service.
Customers are responsible for backing up important data before any suspension or termination occurs.
Upgrades and Downgrades
Customers may request or purchase an upgrade where additional resources or a higher service plan are available.
Upgrades may require additional payment, a service restart, or other technical changes.
Direct downgrades of existing virtual server resources are not currently supported.
Customers who require a lower configuration should first back up their data and contact VPSMakers Sales regarding available replacement options.
Upgrade payments are subject to the VPSMakers Refund Policy.
VPS Location Changes
Customers may request one VPS location change within the first 24 hours after placing their original order by contacting VPSMakers Support. Each VPS is eligible for only one location change under this policy, subject to availability in the requested location. Requests submitted after the 24-hour period will not be accepted, and customers must place a new order to use a VPS in a different location.
Location changes are free of charge unless the infrastructure costs of the requested location are higher than those of the original location. In such cases, additional charges may apply.
An approved location change involves deleting the existing VPS and deploying a replacement in the requested location. All data stored on the original VPS will be permanently deleted and will not be transferred automatically. The replacement VPS will receive a new IP address. Customers are responsible for backing up their data before requesting a location change.
Once the location change has been completed, no further location changes are available under this policy.
Location Change at Renewal
If you wish to change your VPS location at renewal, you must place a new order for your preferred location. Your existing VPS and data will not be migrated or transferred to the new VPS. You are responsible for backing up and transferring your data if needed.
Backups and Data Loss
VPSMakers VPS and RDP services do not currently include automatic backups unless a backup feature is expressly included in a specific service in the future.
Customers are solely responsible for creating and maintaining independent backups of all important data, applications, databases, configurations, and files stored on their services.
VPSMakers cannot guarantee recovery of data lost as a result of, including but not limited to:
- hardware failure
- software failure
- operating-system problems
- customer configuration errors
- security incidents
- unauthorized access
- accidental deletion
- service suspension
- service termination
- expired services
- other technical or operational events
Customers should never rely on a VPS or RDP service as the only copy of important data.
Payments Processed by Paddle
Where available at checkout, credit or debit card, PayPal, Apple Pay, and Google Pay payments offered by VPSMakers are processed through Paddle.
For transactions processed through Paddle, Paddle acts as an authorized reseller and Merchant of Record for the applicable transaction.
The transaction may therefore also be subject to Paddle’s applicable Buyer Terms, privacy information, payment requirements, refund procedures, tax handling, and other buyer-facing policies.
Paddle may issue transaction receipts or other payment documentation directly to the customer.
VPSMakers may separately create an internal invoice, order record, or service record within the VPSMakers billing system. Such internal records do not replace payment documentation issued by Paddle where Paddle is the Merchant of Record.
VPSMakers does not control payment methods made available by Paddle, and available payment options may differ based on customer location, currency, risk review, or Paddle’s own requirements.
Payment verification or additional identity verification may be required for certain transactions.
Cryptocurrency Payments Processing
Cryptocurrency payments are processed separately from Paddle through supported cryptocurrency payment methods.
Supported currencies and networks may change over time.
Customers are solely responsible for verifying the cryptocurrency, blockchain network, destination address, and payment amount before completing a transaction.
Blockchain transactions may be irreversible, and VPSMakers cannot guarantee recovery of cryptocurrency sent to an incorrect wallet address or unsupported blockchain network.
Additional verification may be requested where reasonably necessary for fraud prevention, security, abuse prevention, or legal compliance.
Refunds
Refund eligibility is governed by the VPSMakers Refund Policy and, where applicable, the policies and mandatory buyer rights associated with the payment provider used for the transaction.
Paddle Payments
The initial purchase of each new eligible service paid through Paddle is eligible for a full refund when the request is submitted within 14 days of purchase, subject to the exclusions below.
Refund requests submitted within the first 72 hours are processed on a no-questions-asked basis, provided the service has not violated these Terms or the Acceptable Use Policy.
Approved refunds for Paddle transactions are returned through the applicable payment process to the original payment method where supported.
Renewal payments and upgrade payments are non-refundable except where otherwise required by applicable law or the applicable payment provider’s mandatory rules.
Cryptocurrency Payments
Cryptocurrency payments are not refunded back to the customer’s cryptocurrency wallet.
The initial purchase of each new eligible service paid with cryptocurrency is eligible for a full VPSMakers account-credit refund when requested within 3 days of purchase, subject to the exclusions below.
Refund requests submitted within first 24 hours are processed on a no-questions-asked basis, provided the service has not been used in violation of these Terms or the Acceptable Use Policy. The full eligible invoice amount will be credited to the customer’s VPSMakers account balance.
VPSMakers account credit may be used toward eligible future VPSMakers services but cannot be withdrawn as cash or cryptocurrency and cannot be transferred to an external payment method.
Refund Exclusions
Services associated with fraud, chargebacks, payment abuse, prohibited activities, or violations of the VPSMakers Terms of Service or Acceptable Use Policy are not eligible for a refund or account credit.
Nothing in these Terms is intended to remove any mandatory consumer rights that cannot legally be excluded.
Customers should review the full Refund Policy before placing an order.
Payment Disputes and Chargebacks
If a payment dispute, unauthorized-payment report, chargeback, or similar payment-related concern is received, VPSMakers may temporarily suspend the affected service or account while the matter is investigated.
VPSMakers may request information reasonably necessary to verify the transaction or ownership of the payment method.
Fraudulent chargebacks, unauthorized use of payment methods, or repeated payment abuse may result in service termination or permanent account termination.
VPSMakers may cooperate with Paddle, payment providers, banks, card issuers, fraud-prevention providers, or other relevant parties when reasonably necessary to investigate a payment dispute or suspected fraud.
Acceptable Use
All VPSMakers services must be used lawfully and in accordance with our Acceptable Use Policy.
Prohibited activities include, but are not limited to:
- phishing
- fraud
- spam
- malware
- ransomware
- botnets
- DDoS attacks
- unauthorized access
- malicious scanning
- credential theft
- illegal content
- copyright infringement
- cryptocurrency mining
- torrenting and peer-to-peer file sharing
- adult content
- gambling-related services
- other activities prohibited by the VPSMakers Acceptable Use Policy or applicable law
VPSMakers may investigate suspected abuse and may request information from the customer where appropriate.
Serious abuse, security threats, illegal activity, or conduct that threatens VPSMakers infrastructure, other customers, third parties, or upstream providers may result in immediate suspension without prior notice.
Services used in violation of the Acceptable Use Policy may be terminated and are not eligible for refunds as specified in the Refund Policy.
VPN and Proxy Use
VPSMakers does not sell a managed VPN or proxy subscription service.
Customers receive self-managed server infrastructure and may configure lawful VPN, proxy, tunneling, routing, or related networking functions on their own VPS or MikroTik service where technically supported.
Customers remain fully responsible for all traffic and activity originating from their service.
VPN, proxy, or tunneling functionality must not be used to facilitate spam, fraud, attacks, unauthorized access, abuse, illegal activity, or any other violation of the VPSMakers Acceptable Use Policy.
Use that results in abuse or unacceptable risk may lead to immediate service restriction or suspension.
Suspension and Termination
VPSMakers may restrict, suspend, or terminate a service or account where reasonably necessary, including in connection with:
- violation of these Terms
- violation of the Acceptable Use Policy
- fraud or suspected fraud
- unauthorized payment activity
- chargebacks or payment disputes
- unpaid invoices
- abuse complaints
- phishing
- malware
- spam
- DDoS or other attacks
- security threats
- illegal activity
- sanctions or legal restrictions
- prohibited content
- excessive or abusive resource usage
- activity that creates a material risk to VPSMakers infrastructure, other customers, upstream providers, or third parties
Where appropriate, VPSMakers may contact the customer and provide an opportunity to respond or resolve the issue.
However, VPSMakers is not required to provide advance notice where immediate action is reasonably necessary to protect infrastructure, customers, third parties, payment systems, or comply with applicable legal requirements.
Serious, fraudulent, or repeated violations may result in permanent account termination.
Resource Usage
Customers must use allocated resources in a manner consistent with their selected service plan and the VPSMakers Acceptable Use Policy.
Activities that cause sustained or unreasonable CPU, memory, storage, network, or other resource usage that negatively affects infrastructure or other customers may be restricted or suspended.
Cryptocurrency mining is prohibited on VPSMakers services.
Customers who require higher resources should contact VPSMakers Sales or upgrade to an appropriate plan where available.
Forex VPS and Trading Applications
VPSMakers Forex VPS services are self-managed Windows hosting infrastructure intended to provide a compatible environment in which customers may install and operate third-party applications such as trading terminals or automation software.
VPSMakers does not operate or provide:
- a brokerage
- a cryptocurrency or financial exchange
- a trading platform
- a prop firm
- a trading signal service
- an investment product
- investment management
- financial advice
- trading advice
VPSMakers does not execute trades, manage customer trading accounts, provide trading strategies, or guarantee any financial or trading outcome.
Any third-party trading platform, Expert Advisor (EA), bot, broker software, indicator, or related application is selected, installed, configured, and operated by the customer.
Customers are solely responsible for their trading activities, account security, software configuration, and financial decisions.
VPSMakers is not responsible for trading or financial losses resulting from market movements, broker outages, third-party software failures, incorrect configurations, latency, connectivity issues, slippage, automated software behavior, or other trading-related circumstances, except to the extent such liability cannot lawfully be excluded.
Service Availability
VPSMakers aims to provide stable and reliable hosting infrastructure.
However, uninterrupted service availability is not guaranteed.
VPSMakers does not currently provide a general contractual uptime SLA unless a specific SLA is expressly published and made applicable to a particular service in writing.
Service availability may be affected by scheduled or emergency maintenance, network failures, hardware failures, upstream provider failures, software issues, security incidents, DDoS events, force majeure events, customer configuration, or other circumstances.
Disclaimer
To the maximum extent permitted by applicable law, VPSMakers services are provided on an “as is” and “as available” basis.
VPSMakers does not guarantee that every service will be completely error-free, uninterrupted, compatible with every third-party application, or suitable for every particular customer purpose.
Customers are responsible for evaluating whether a selected service, operating system, location, resource configuration, and software environment meet their requirements before purchase.
Nothing in these Terms excludes any warranty, right, or protection that cannot legally be excluded.
Limitation of Liability
To the maximum extent permitted by applicable law, VPSMakers is not liable for indirect, incidental, special, consequential, exemplary, or similar losses arising from the use or inability to use VPSMakers services.
This may include, where legally permitted:
- loss of profits
- loss of business
- business interruption
- loss of data
- loss of customers
- loss caused by customer configuration
- trading losses
- other indirect financial losses
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Third-Party Services
VPSMakers may rely on third-party providers for infrastructure, payment processing, network connectivity, software, licensing, email delivery, fraud prevention, security, and other operational services.
Third-party services may be subject to their own terms, privacy policies, availability, technical limitations, and eligibility requirements.
VPSMakers is not responsible for interruptions, restrictions, or changes caused by third parties beyond VPSMakers’ reasonable control, except where applicable law provides otherwise.
Sanctions and Legal Compliance
VPSMakers may restrict, refuse, suspend, or terminate services where providing or continuing the service would violate applicable law, sanctions, export controls, payment-provider requirements, infrastructure-provider requirements, or other legal obligations.
VPSMakers may request information reasonably necessary to verify compliance.
Availability of particular payment methods, products, or server locations may therefore vary based on applicable legal, sanctions, provider, or payment-processing requirements.
Changes to These Terms
VPSMakers may update these Terms of Service from time to time to reflect changes in our services, infrastructure, payment methods, policies, legal requirements, security requirements, or business practices.
Updated Terms will be published on the VPSMakers website and the “Last Updated” date will be revised accordingly.
Where permitted by applicable law, continued use of VPSMakers services after updated Terms become effective constitutes acceptance of the revised Terms.
Contact Us
For questions about these Terms or VPSMakers services, you may contact the appropriate team:
General and Technical Support: support@vpsmakers.com
Billing and Payments: billing@vpsmakers.com
Abuse Reports: abuse@vpsmakers.com
Sales: sales@vpsmakers.com