Privacy Policy

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Privacy Policy

At VPSMakers, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1) Who we are

2) Information we collect

We may collect the following categories of personal data:

  1. A) Information you provide directly
  • Account information (name, email address, password)
  • Billing information (billing name/company, billing address, VAT/tax ID if applicable)
  • Support communications (support tickets, emails, messages, and any files you submit)
  • Identity verification information (KYC) when required to prevent fraud or misuse
  1. B) Information collected automatically
  • Technical data (IP address, browser type, device information)
  • Security and system logs (login/access logs, error logs, timestamps, and related audit records)
  1. C) Payment information
    For certain transactions, payments may be processed by our payment partner / Merchant of Record. We do not store full card details on our servers. Payment processing, invoicing, refunds, and related compliance checks may be handled by our payment partner / Merchant of Record according to their policies and legal obligations.

3) How we use your information

We use your personal data to:

  • Provide and operate our services (including provisioning and managing VPS/hosting services)
  • Create and manage your account
  • Provide customer support and respond to requests
  • Process orders, payments, invoices, and refunds (directly or via our payment partner / Merchant of Record where applicable)
  • Maintain service security, prevent fraud, and investigate abuse or unauthorized activity
  • Comply with legal obligations and enforce our Terms and Acceptable Use Policy

4) Sharing your information

We may share your data only when necessary with:

  • Payment providers / Merchant of Record for payment processing, refunds, invoicing, fraud checks, and compliance
  • Service providers needed to operate our business (e.g., email delivery via SMTP, infrastructure and hosting partners, and support tooling)
  • Authorities or legal parties when required by law, legal process, or to protect rights, safety, and security

We do not sell your personal data.

5) Identity verification (KYC)

To reduce fraud and prevent misuse (including payments made using someone else’s identity), we may request identity verification (KYC).

  • KYC is performed manually through our support process.
  • The information is used only to verify identity and reduce fraud/chargeback risk.
  • If verification fails, or if we identify high-risk or abusive activity, we may refuse service and, where applicable, process a refund through the original payment route.

6) Cookies

We use essential cookies or similar technologies required for basic website functionality (such as maintaining sessions and security features). You can control cookies through your browser settings. Disabling certain cookies may impact website functionality.

7) Data retention

We retain personal data only as long as needed to:

  • Provide services and support
  • Meet legal, tax, and accounting obligations
  • Maintain security, prevent fraud, and handle disputes

When data is no longer needed, we delete or anonymize it where appropriate.

8) Security

We use reasonable technical and organizational safeguards to protect personal data, including access controls and security monitoring. However, no method of transmission or storage is completely secure.

9) Your rights

Depending on your location, you may have rights to request:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of data where applicable
  • Restriction or objection to processing in certain cases

To submit a request, contact support@vpsmakers.com.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.

11) Contact

If you have questions about this Privacy Policy or your personal data, contact:
support@vpsmakers.com